Dependable IT Support for Agencies, Primes, and Public-Sector Teams
DVBE & Small Business — IT support, endpoint assistance, deployments, and helpdesk services designed to keep your operations moving.

ByteStackIT provides Tier 1–3 helpdesk/desk-side support, imaging & deployment, and systems administration for government agencies and commercial organizations.
Fast response. Procurement-ready.

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DVBE Certified | CA Small Business | UEI: NH56JF4H4KD3 | CAGE: 103J2

SERVICES

Procurement-ready IT support and deployment services for government and commercial organizations.

  • Remote and onsite end-user support, ticketing, troubleshooting, escalations, and documentation.

  • Active Directory support, account administration, endpoint troubleshooting, and operational support.

  • Device imaging, refresh projects, software installs, and deployment support for large rollouts.

  • Enrollment, compliance policies, app deployment, and MDM support.

  • Migration support, site deployments, coordination, reporting, and technical documentation.

  • Inventory support, lifecycle tracking, and clear operational documentation.

Request a Quote

Procurement Ready
DVBE Certified • CA Small Business • UEI: NH56JF4H4KD3 • CAGE: 103J2
Based in Los Angeles • Serving CA agencies and commercial clients

Download Capability Statement

Relevant Experience (Founder-Led Delivery)

ByteStackIT is a founder-led DVBE/SB built on years of hands-on IT support, endpoint management, and Windows systems administration in fast-paced enterprise and public-sector environments. We specialize in responsive Tier 1–3 support, tightly run deployments, and documentation-first service that plugs smoothly into your existing processes.

Hands-On Delivery Background

  • Tier 1–3 helpdesk and deskside troubleshooting (hardware/software, VPN, printers, network connectivity)

  • Windows desktop support and administration (account management, group policies, access, standard builds)

  • Endpoint management and support (device onboarding/offboarding, configuration, compliance assistance)

  • Imaging & deployment for refresh projects and new site rollouts (standardized builds, scheduling, coordination)

  • User lifecycle support (new hire setup, equipment issuance, access changes, terminations)

  • IT asset support (inventory tracking, swaps, warranty/repair coordination)

  • Documentation and ticket discipline (SOPs, runbooks, knowledge base articles, clean hand-off notes)

Tools & Platforms

  • Microsoft 365, Azure AD, on-prem Active Directory

  • Intune and SCCM for deployment and endpoint support

  • Windows 10/11, basic networking (DNS, DHCP, Wi-Fi, VPN), remote support tools

  • Structured ticketing workflows (incident/request queues, SLA-minded response)

What This Means For Your Team

  • A small, accountable partner who can own tickets and tasks end-to-end

  • Faster stabilization during refresh projects and new deployments

  • Clear documentation that makes support easier after the project ends

  • A DVBE/SB vendor that understands the realities of day-to-day IT operations, not just buzzwords

Need a small DVBE partner to support your next rollout or site deployment? Use Request a Quote and share your SOW, scope, or requirements.

Past Performance / Example Scenarios

While ByteStackIT is a growing DVBE/SB vendor, our founder brings years of direct, hands-on delivery experience supporting enterprise and public-sector environments. Below are realistic examples of the types of projects we support:

IT Refresh & Deployment Support
Coordinated device refreshes across multiple locations, imaging and configuring Windows laptops, assisting end-users, tracking assets, and documenting installs for clean hand-offs.

Tier 1–3 Helpdesk Stabilization
Supported busy helpdesk queues, resolved hardware/software issues, VPN connectivity problems, password resets, account access, and escalations — while maintaining SLA-driven ticket discipline.

User Onboarding & Offboarding
Prepared new hire systems, issued equipment, set up Microsoft 365 access, adjusted permissions, and handled secure returns and deprovisioning.

Endpoint & Device Support
Troubleshot desktops, laptops, and peripherals, coordinated vendor repairs, maintained inventory accuracy, and supported compliance efforts.

Project-Based Technical Support
Plugged in as supplemental staff to support short-term IT initiatives, ensuring documentation, communication, and consistent delivery.

ByteStackIT is designed to be the reliable extra set of hands agencies need — without adding full-time headcount.

Discover the story of ByteStackIT

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